Terms of Service

Last updated: April 2026

Agreement overview

These terms govern your use of the Akravo website and our professional services. By using our website or engaging Akravo for services, you agree to these terms. Akravo is an AI visibility optimization agency. We help businesses appear in AI-generated recommendations from platforms like ChatGPT, Gemini, Perplexity, and others. If you have questions about any of these terms, contact us at hello@akravo.com before proceeding.

Services

Akravo provides AI visibility optimization, which includes prompt landscape audits, entity architecture development, authority citation campaigns, AI-optimized content, and ongoing monitoring. The specific deliverables, timelines, and scope for each engagement are defined in a separate proposal or statement of work agreed upon by both parties. Our work targets AI platforms and their recommendation behavior. We do not guarantee specific rankings, citation counts, or business outcomes, as these depend on factors outside our control, including AI model updates and third-party platform changes.

Engagement model

Our standard engagement is a 90-day program. This timeframe reflects the reality that building AI visibility takes consistent effort over weeks and months, not days. Each engagement begins with a discovery call and a written proposal. Work starts once both parties sign the proposal and the first payment is received. The 90-day period begins on the date work commences, not the signing date. Extensions or additional phases are agreed separately in writing.

Payment terms

All payments are processed through Stripe. Payment schedules are outlined in each proposal and typically follow a monthly or milestone-based structure. Invoices are due within 14 days of issue unless otherwise agreed. Late payments may result in paused deliverables until the balance is settled. All fees are in euros unless stated otherwise. Applicable VAT will be added where required by law.

Intellectual property

Content we create specifically for your engagement (articles, briefs, schema markup, technical recommendations) belongs to you once full payment is received. Our internal methodologies, tools, frameworks, and processes remain Akravo's property. We may use general, non-confidential information about our work and results for case studies and marketing, unless you request otherwise in writing. Any pre-existing intellectual property that either party brings to the engagement remains the property of its original owner.

Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement. This includes business strategies, client lists, pricing, internal data, and unpublished content. Confidentiality obligations survive for 2 years after the engagement ends. This does not apply to information that is already public, was known before the engagement, or is required to be disclosed by law.

Limitation of liability

Akravo's total liability for any claim related to our services is limited to the fees paid by you in the 3 months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost revenue, lost data, or business interruption. AI platforms change their models, algorithms, and behavior without notice. We cannot be held responsible for changes to third-party AI systems that affect your visibility after our work is delivered.

Warranties and disclaimers

We provide our services with reasonable skill and care. We do not guarantee that our work will produce specific results, as AI visibility depends on many external factors. We make no warranties about the accuracy or completeness of information from third-party AI platforms. Our recommendations are based on current best practices and publicly available information about how AI systems work.

Termination

Either party may terminate the engagement with 30 days' written notice. If you terminate early, payment is due for all work completed up to the termination date, plus any non-cancellable commitments made on your behalf (such as content placements already arranged). If Akravo terminates early, we will refund fees for any undelivered work. Both parties agree to cooperate in a reasonable handover of materials and access upon termination.

Force majeure

Neither party is liable for delays caused by events beyond reasonable control, such as natural disasters, war, government actions, or widespread internet outages. The affected party must notify the other promptly and make reasonable efforts to resume performance.

Governing law

These terms are governed by the laws of the Netherlands. Any disputes will be submitted to the competent courts in the Netherlands. If you are a consumer in the EU, you retain any mandatory consumer protection rights under the laws of your country of residence.

Changes to these terms

We may update these terms from time to time. When we do, we will post the revised version on this page with a new date. Continued use of our website or services after changes are posted means you accept the updated terms. For active engagements, material changes to terms will be communicated directly.

Contact

For questions about these terms, reach us at hello@akravo.com.